300+
Commercial Facilities Clients
CityGroup is a leading Northwest-based Facilities Management company that is driven by a large, diverse and skilled workforce consisting of directly employed staff, approved suppliers, industry experts and technical specialists. We deliver strategic FM and In-house Managed Service Provisions, including: 24/7 Helpdesk, Reactive & Planned Maintenance, Contract and Clinical Cleaning, Concierge, Security, Washroom, SHE Consultancy, HVAC, Plumbing and M&E.
We provide flexible, cost-effective services that deliver intelligent spend to a broad spectrum of clients across the northwest of England. Our client portfolio includes; The NHS, Media Groups, National Television Broadcasters, National Supermarket Chains, Football Stadiums, Call & Data Centres, Property Management Agencies, Local Councils & Private Commercial and Residential Landlords.
With customer service and client satisfaction at the forefront of everything we do, we can help our clients save up to 20% from their facilities and maintenance costs while working closely with them to achieve considerable service level improvements.
We will work 24/7 to add real value to each service stream. We also have a clear focus on transparency and a sincere drive to always go one step further. If things do go wrong, as they sometimes do, you will find that our level of commitment & accountability is second to none, as we aim to forge long-term, lasting relationships.
We believe in always doing a great job. Regardless of the account size, we will always do our best to ensure our clients are happy. We deliver services tailored to meet each client’s individual needs and boast a client retention rate of 96%.
Commercial Facilities Clients
Reactive Jobs Completed Per Year
Professional Support Services
Cleans Completed Per Year
We understand how important it is to build solid and effective relationships with our clients, so we take the time to listen and genuinely discern each business’s unique challenges and needs. Whatever challenges you face, we are here to help you meet them. We listen, discuss your needs, and then work to find a flexible solution.
We can present many service provision models, whether managing your in-house service teams, providing single, bundled, or integrated service streams, or the overall delivery of total FM services. We also work alongside managing agents and integrators to ensure that whatever model we present is individually designed to add real value and develop your organisation’s full potential for the buildings in which you operate.
We offer dynamic and proven strategies, and we continuously invest heavily in our recruitment and training processes as we understand how fundamental this is. After all, these people will work in your building and on your account. A good attitude is everything; therefore, all employees must share in our drive to constantly provide excellent customer service and go one step further as standard.
We take the time to recruit the right people with the right qualifications and experience and then support them with everything they need to deliver a first-class service to our clients.
Like any great company, most clients come to us from referrals. In addition, we actively encourage organisations seeking to engage our services for the first time to speak to those who already do. Because we not only know what it takes to add real value and deliver excellent customer service, but we also understand how to deliver our services on budget and ultimately make things easier for our clients.
We'd love to hear from you - send us a message and we'll get back to you as soon as we can.Alternatively, you can call our Helpdesk any time on: 0800 978 8322.